1. Introduction

Aibee Access (referred to as "we," "us," or "our") values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We collect personal information that is reasonably necessary for us to provide our access consultancy services and manage our business operations.

The types of personal information we may collect include:

• Contact Data: Your name, email address, phone number, and mailing address.
• Professional Data: Your job title, company name, and project role.
• Project Data: Information submitted via our Quote Request form or other ways, including project location, required service type (e.g., DA Report, Audit), and project stage.
• Website Usage Data: Non-identifying information automatically collected when you visit our website, such as your IP address, browser type, and pages visited.

3. How We Collect Personal Information

We will primarily collect personal information directly from you when you:

• Complete and submit a Quote Request or Contact Form on our website (access.aibee.com.au).
• Communicate with us via email, phone, or in person regarding a project or enquiry.
• Engage our services for an access consultancy project.

We may also collect information from third parties where necessary, such as project managers or architects, with your implied or explicit consent.

4. The Purposes for Which We Collect and Use Information

We collect personal information only for purposes that are reasonably necessary for our functions and activities, including:

• Providing Services: To accurately assess, quote, and deliver our access consultancy services (Design Reviews, Compliance Reporting, Audits).
• Communication: To communicate with you about your project, quotes, and enquiries.
• Administration: For internal record-keeping, administrative purposes, and invoicing.
• Marketing (Only with consent): To send you updates, newsletters, or information about our services, from which you can unsubscribe at any time.
• Compliance: To comply with our legal and professional obligations.

5. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties where necessary to deliver our services, and only to the extent required to fulfil the purpose for which it was collected. This may include:

• Our third-party service providers, such as IT systems administrators (e.g., our website platform provider, Sitejet) and marketing providers.
• Relevant council authorities or certifiers as required for a specific project deliverable (e.g., submitting a Compliance Report).
• Our professional advisers (e.g., accountants, lawyers).

Overseas Disclosure: We generally do not disclose personal information to overseas recipients. However, if we do, we will take reasonable steps to ensure the overseas recipient complies with the APPs or is subject to a law or binding scheme that protects the information in a way that is similar to the APPs.

6. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Storing digital data on secure servers.
• Restricting physical access to our records and premises.
• Implementing technological measures such as firewalls and anti-virus software.

When personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify the information.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to update and/or correct it, subject to certain exceptions.

To make an access or correction request, please contact our Privacy Officer using the contact details below. We will respond to your request within a reasonable timeframe and may require identification to confirm your identity.

8. Making a Complaint

If you believe that we have breached the Privacy Act or the APPs, you may lodge a complaint by contacting our Privacy Officer in writing.

We will promptly investigate your complaint and will respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Details

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us: